Müşteri Destek

VIDAA işletim sistemi ve hizmetleri hakkında daha fazla bilgi edinin, sorularınıza yanıt bulun, VIDAA nasıl yapılır videolarından yeni şeyler keşfedin

Uygulamalar

VIDAA Hesabı

Genel TV

VIDAA Mobile App

Faturalama ve hesap

VIDAA OS

Name
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How do I manage my subscriptions?

We consistently work with our content partners to provide integrated subscription and billing services. This means that with VIDAA, you can manage your content subscriptions all in one place.
To manage your subscriptions, click the My Subscription option in the User Profile section. You can view and edit your subscriptions directly on this page.

Can I edit or remove payment methods on my VIDAA account?

Yes. You can edit or delete your saved credit card information directly from your User Profile or on our desktop site.

Where can I access my billing information and history?

You can find their current subscriptions by going to your User Profile and then selecting My Subscription > My Purchases.
You can also confirm your billing and payment history from your Purchase List by visiting https://my.vidaa.com.
These might help:

How do I manage my subscriptions?

We consistently work with our content partners to provide integrated subscription and billing services. This means that with VIDAA, you can manage your content subscriptions all in one place.
To manage your subscriptions, click the My Subscription option in the User Profile section. You can view and edit your subscriptions directly on this page.

Where can I access my billing information and history?

You can find their current subscriptions by going to your User Profile and then selecting My Subscription > My Purchases.
You can also confirm your billing and payment history from your Purchase List by visiting https://my.vidaa.com.

What should I do if I can’t log in to my VIDAA account?

If you experience any issues involving your VIDAA account, please send a detailed message to our support team
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Why should I create a VIDAA account?

Creating a VIDAA account will allow you to manage your apps and settings across various VIDAA devices.

What should I do if I can’t log in to my VIDAA account?

If you experience any issues involving your VIDAA account, please send a detailed message to our support team.

Where can I access my billing information and history?

You can find their current subscriptions by going to your User Profile and then selecting My Subscription > My Purchases.
You can also confirm your billing and payment history from your Purchase List by visiting https://my.vidaa.com.
Tell us more*
These might help:

How can I create a VIDAA account?

Creating a VIDAA account is easy. Simply create your account by clicking the Account icon on the VIDAA launcher and following your TV’s instructions.
To create your VIDAA account via desktop, please visit https://my.vidaa.com.

Why should I create a VIDAA account?

Creating a VIDAA account will allow you to manage your apps and settings across various VIDAA devices.
When enabled by the content partner, you can also use your VIDAA account to manage and pay for your subscriptions.

What should I do if I can’t log in to my VIDAA account?

If you experience any issues involving your VIDAA account, please send a detailed message to our support team
Tell us more*
These might help:

What should I do if my TV is not working?

Support is provided directly by the TV manufacturer (i.e., Hisense, Toshiba, Newsan, etc.). Please visit your TV manual or your TV manufacturer’s website for more information.
How can I access voice control support?
You can get support for the voice control feature on your TV by visiting https://voiceservice.vidaa.com.

What is VIDAA?

VIDAA is a leading Operating System (OS) that your TV manufacturer uses to keep their hardware running smoothly.

Can I update my VIDAA software?

Yes. The easiest way to find and install the latest VIDAA software is to take the following steps on your TV:
Select System Settings
Click Support
Go to System Upgrade
Check Firmware Upgrade
What should I do if my TV is not working?
Support is provided directly by the TV manufacturer (i.e., Hisense, Toshiba, Newsan, etc.). Please visit your TV manual or your TV manufacturer’s website for more information.
These might help:

What is VIDAA?

VIDAA is a leading Operating System (OS) that your TV manufacturer uses to keep their hardware running smoothly.

Can I update my VIDAA software?

Yes. The easiest way to find and install the latest VIDAA software is to take the following steps on your TV:
Select System Settings
Click Support
Go to System Upgrade
Check Firmware Upgrade
What should I do if my TV is not working?
Support is provided directly by the TV manufacturer (i.e., Hisense, Toshiba, Newsan, etc.). Please visit your TV manual or your TV manufacturer’s website for more information.

How can I access voice control support?

You can get support for the voice control feature on your TV by visiting https://voiceservice.vidaa.com.
These might help:

How can I access voice control support?

You can get support for the voice control feature on your TV by visiting https://voiceservice.vidaa.com.

What is VIDAA?

VIDAA is a leading Operating System (OS) that your TV manufacturer uses to keep their hardware running smoothly.
Bunlar yardımcı olabilir:

VIDAA Nedir?

VIDAA, TV üreticinizin donanımını sorunsuz çalıştırmak için kullandığı öncü bir İşletim Sistemidir (OS).

VIDAA Yazılımımı Güncelleyebilir Miyim?

Evet. En yeni VIDAA yazılımını bulup yüklemenin en kolay yolu, TV’nizde aşağıdaki adımları takip etmektir:
• Sistem Ayarlarını (System Settings) seçin
• Destek (Support) menüsüne tıklayın
• Sistem Güncelleme (System Upgrade) bölümüne gidin
• Firmware Güncellemesini (Firmware Upgrade) kontrol edin

TV'm Çalışmıyorsa Ne Yapmalıyım?

Destek, doğrudan TV üreticiniz (örneğin, Vestel) tarafından sağlanmaktadır. Daha fazla bilgi için TV kullanım kılavuzunuza veya TV üreticinizin web sitesine göz atabilirsiniz.
Still need to contact us?
Email to VIDAA Support
VIDAA OS*
TV Model No.*
Subject*
Country*
Email address or VIDAA account*
Description*
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Müşteri Destek

Uygulamalar

VIDAA Hesabı

Genel TV

VIDAA Mobile App

Faturalama ve hesap

VIDAA OS

Can’t find an answer? We will help you find answers or connect with our support team.

These might help:

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Bunlar yardımcı olabilir:

Still need to contact us?

Where can I find my TV OS version?

Locate the TV model on the sticker at the back of your TV.

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Müşteri Destek

Uygulamalar

How to install apps?

How to use your favorite app?

How to change the position of apps?

How to use your favorite app

VIDAA Hesabı

How to search on VIDAA?

How to set up voice assistant (Google Assistant)?

How to search content using a voice assistant?

Genel TV

How to switch inputs?

How to set up VIDAA art?

VIDAA Mobile App

Faturalama ve hesap

VIDAA OS

Can’t find an answer? We will help you find answers or connect with our support team.

These might help:

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Bunlar yardımcı olabilir:

Still need to contact us?

VIDAA is now V

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