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How do I manage my subscriptions?

We consistently work with our content partners to provide integrated subscription and billing services. This means that with VIDAA, you can manage your content subscriptions all in one place.
To manage your subscriptions, click the My Subscription option in the User Profile section. You can view and edit your subscriptions directly on this page.

Can I edit or remove payment methods on my VIDAA account?

Yes. You can edit or delete your saved credit card information directly from your User Profile or on our desktop site.

Where can I access my billing information and history?

You can find their current subscriptions by going to your User Profile and then selecting My Subscription > My Purchases.
You can also confirm your billing and payment history from your Purchase List by visiting https://my.vidaa.com.
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How do I manage my subscriptions?

We consistently work with our content partners to provide integrated subscription and billing services. This means that with VIDAA, you can manage your content subscriptions all in one place.
To manage your subscriptions, click the My Subscription option in the User Profile section. You can view and edit your subscriptions directly on this page.

Where can I access my billing information and history?

You can find their current subscriptions by going to your User Profile and then selecting My Subscription > My Purchases.
You can also confirm your billing and payment history from your Purchase List by visiting https://my.vidaa.com.

What should I do if I can’t log in to my VIDAA account?

If you experience any issues involving your VIDAA account, please send a detailed message to our support team
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Why should I create a VIDAA account?

Creating a VIDAA account will allow you to manage your apps and settings across various VIDAA devices.

What should I do if I can’t log in to my VIDAA account?

If you experience any issues involving your VIDAA account, please send a detailed message to our support team.

Where can I access my billing information and history?

You can find their current subscriptions by going to your User Profile and then selecting My Subscription > My Purchases.
You can also confirm your billing and payment history from your Purchase List by visiting https://my.vidaa.com.
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How can I create a VIDAA account?

Creating a VIDAA account is easy. Simply create your account by clicking the Account icon on the VIDAA launcher and following your TV’s instructions.
To create your VIDAA account via desktop, please visit https://my.vidaa.com.

Why should I create a VIDAA account?

Creating a VIDAA account will allow you to manage your apps and settings across various VIDAA devices.
When enabled by the content partner, you can also use your VIDAA account to manage and pay for your subscriptions.

What should I do if I can’t log in to my VIDAA account?

If you experience any issues involving your VIDAA account, please send a detailed message to our support team
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What should I do if my TV is not working?

Support is provided directly by the TV manufacturer (i.e., Hisense, Toshiba, Newsan, etc.). Please visit your TV manual or your TV manufacturer’s website for more information.
How can I access voice control support?
You can get support for the voice control feature on your TV by visiting https://voiceservice.vidaa.com.

What is VIDAA?

VIDAA is a leading Operating System (OS) that your TV manufacturer uses to keep their hardware running smoothly.

Can I update my VIDAA software?

Yes. The easiest way to find and install the latest VIDAA software is to take the following steps on your TV:
Select System Settings
Click Support
Go to System Upgrade
Check Firmware Upgrade
What should I do if my TV is not working?
Support is provided directly by the TV manufacturer (i.e., Hisense, Toshiba, Newsan, etc.). Please visit your TV manual or your TV manufacturer’s website for more information.
These might help:

What is VIDAA?

VIDAA is a leading Operating System (OS) that your TV manufacturer uses to keep their hardware running smoothly.

Can I update my VIDAA software?

Yes. The easiest way to find and install the latest VIDAA software is to take the following steps on your TV:
Select System Settings
Click Support
Go to System Upgrade
Check Firmware Upgrade
What should I do if my TV is not working?
Support is provided directly by the TV manufacturer (i.e., Hisense, Toshiba, Newsan, etc.). Please visit your TV manual or your TV manufacturer’s website for more information.

How can I access voice control support?

You can get support for the voice control feature on your TV by visiting https://voiceservice.vidaa.com.
These might help:

How can I access voice control support?

You can get support for the voice control feature on your TV by visiting https://voiceservice.vidaa.com.

What is VIDAA?

VIDAA is a leading Operating System (OS) that your TV manufacturer uses to keep their hardware running smoothly.
These might help:

What is VIDAA?

VIDAA is a leading Operating System (OS) that your TV manufacturer uses to keep their hardware running smoothly.

Can I update my VIDAA software?

Yes. The easiest way to find and install the latest VIDAA software is to take the following steps on your TV:
Select System Settings
Click Support
Go to System Upgrade
Check Firmware Upgrade
What should I do if my TV is not working?
Support is provided directly by the TV manufacturer (i.e., Hisense, Toshiba, Newsan, etc.). Please visit your TV manual or your TV manufacturer’s website for more information.

How do I install the VIDAA mobile app?

To make sure you have the correct version of the app for your TV, please go to your TV settings and select Support > Mobile App.
From there, download the app by scanning the QR code that appears on your screen. The app is available for both iOS and Android.
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Customer support

Apps

VIDAA Account

Voice Assist and Search

TV General

VIDAA OS

Billing and Account

VIDAA Mobile App

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Where can I find my TV OS version?

Locate the TV model on the sticker at the back of your TV.

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Customer support

Apps

How to install apps?

How to use your favorite app?

How to change the position of apps?

How to use your favorite app

VIDAA Account

How to create a VIDAA account?

How to sign in to VIDAA account?

Voice Assist and Search

How to search on VIDAA?

How to set up voice assistant (Google Assistant)?

How to search content using a voice assistant?

TV General

How to switch inputs?

How to set up VIDAA art?

VIDAA OS

Billing and Account

VIDAA Mobile App

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