Support

This section provides answers to a few of the  frequently asked questions.  For detailed support, please contact your TV manufacturer.

FAQ

Support for your TV is provided directly by the TV manufacturer such as Hisense, Toshiba, Newsan, etc.  Please consult your TV manual or the TV manufacturers website.

VIDAA is a leading Operating System that your TV manufacturer uses on their TV hardware.

The simplest way to check for and install the most recent version of the VIDAA software is to do the following, on your TV, choose System Settings/Support/System Upgrade/Check Firmware Upgrade

Creating a VIDAA account allows you to keep your settings and favorite apps between VIDAA devices.  A VIDAA account also allows you to manage and pay for your subscriptions if it is enabled by the content partner.

You can subscribe to content through your VIDAA account IF your content partners has enabled this feature for VIDAA.  We are always working with our content partners to provide integrated subscription and billing.  The advantage for you is that you only have to manage your content subscriptions in one place.

You can get support for using voice control on your TV by visiting https://voiceservice.vidaa.com 

The VIDAA mobile app allows users to control their TV without a remote control. It provides:

  • Fully-functional remote control features
  • Quick access to your favorite apps
  • Cast media directly from your mobile device on TV

To make sure you have the correct version of the app for your TV, please go to your TV settings and select Support > Mobile App.

From there, download the app by scanning the QR code that appears on your screen. The app is available for both iOS and Android.

Take the following steps to connect the VIDAA app to your TV:

  • Step 1

Make sure your mobile device and TV are connected to the same network.

  • Step 2

Agree to the VIDAA End User License, Disclaimer, and Privacy Policies on your TV if you haven’t already. To do so, go to your TV settings and select Support > Disclaimer and Privacy.

  • Step 3

Restart the mobile app and select the TV or device you want to connect.

Still experiencing problems? Make sure you have the correct version of the app installed by going to your TV settings, and then selecting Support > Mobile App. Scan the QR code on your TV screen to find and install the correct version of the mobile app.

To troubleshoot the Media function of your VIDAA app, make sure you have turned on Content Sharing by going to your TV settings, and then selecting System > Application Settings > Content Sharing.

If you have a Hisense TV, please click here for additional customer support:

Let’s talk!

We’d love to hear your thoughts and ideas on how we can make VIDAA better.

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