Customer support

Learn more about VIDAA OS and services, find answers to your questions, discover something new from the VIDAA how-to videos

VIDAA Account
Voice Assist and Search
TV General


What is VIDAA?

VIDAA is a leading Operating System (OS) that your TV manufacturer uses to keep their hardware running smoothly.

Can I update my VIDAA software?

Yes. The easiest way to find and install the latest VIDAA software is to take the following steps on your TV:

  • Select System Settings
  • Click Support
  • Go to System Upgrade
  • Check Firmware Upgrade
What should I do if my TV is not working?

Support is provided directly by the TV manufacturer (i.e., Hisense, Toshiba, Newsan, etc.). Please visit your TV manual or your TV manufacturer’s website for more information.

How can I access voice control support?

You can get support for the voice control feature on your TV by visiting

Billing and Account

VIDAA Mobile App

What is the VIDAA mobile app?

The VIDAA mobile app allows users to control their TV without a remote control. It provides:

  • Fully-functional remote control features
  • Quick access to your favorite apps
  • Cast media directly from your mobile device on TV
How do I install the VIDAA app?

To make sure you have the correct version of the app for your TV, please go to your TV settings and select Support > Mobile App.

From there, download the app by scanning the QR code that appears on your screen. The app is available for both iOS and Android.

How can I connect the VIDAA app to my TV?

Take the following steps to connect the VIDAA app to your TV:

  • Step 1

Make sure your mobile device and TV are connected to the same network.

  • Step 2

Agree to the VIDAA End User License, Disclaimer, and Privacy Policies on your TV if you haven’t already. To do so, go to your TV settings and select Support > Disclaimer and Privacy.

  • Step 3

Restart the mobile app and select the TV or device you want to connect.

Still experiencing problems? Make sure you have the correct version of the app installed by going to your TV settings, and then selecting Support > Mobile App. Scan the QR code on your TV screen to find and install the correct version of the mobile app.

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